Delivery & Return Policy
We will aim to process stock orders placed and paid before 1:00pm. Once you order is ready to be dispatched, we will e-mail your courier tracking number.
Delivery time for special or bulk orders will be estimated based on our suppliers Estimated Time of Arrival (ETA).
New Zealand urban delivery costs are $ 6.15 per parcel, $10.15 for rural delivery using standard courier bag. Any delivery no fitting in a standard bag will be quoted separately and cost highlighted on the order confirmation.
All parcels will be with signature. If you do not want to sign for your parcel, please add an order note to this effect. Please note that we take no responsibility for missing parcels that are left without a signature. If you parcel is left without signature and comes missing we will not refund or replace it.
Parcels will delivered to your account address unless specified otherwise. Auckland Beads maintains full ownership of the products until full payment has been obtained.
For orders outside New Zealand, Australia, USA and UK please select Bank Transfer , the International freight charges will be confirmed upon receipt of order.
To be eligible for a return, your item must be unused and in the same condition that you received it. If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 7 days of receipt with the original invoice .
When we receive the product, and after inspection, we will refund the value of the purchased item, but not the original freight.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
We do not accept return on special order or sales items unless prior approval by Auckland Beads NZ. Contact our customer service at firstname.lastname@example.org
Our return address is:
PO Box 34 435
At reception of you return, we will issue a shop credit or refund the product price within 48 hours.